Contact us

Contact us

General enquiries

Address

HSBC France, Amsterdam Branch
De Entree 236,
1101 EE Amsterdam ZO,
The Netherlands

Telephone

+31 (0) 20 567 1230

Location

We are located at 236 De Entrée, 1101 EE, Amsterdam Zuid Oost, in the vicinity of the Amsterdam Bijlmer Arena train station.

Please note that many who visit the Amsterdam branch come expecting to see a large building with HSBC’s logo displayed prominently, as is the case with many of our holdings internationally. However, the Amsterdam branch is a comparatively smaller branch of HSBC, occupying only one floor at 236 De Entrée.

Upon arrival, please approach our colleagues on the ground floor who will allow the elevator to access our office on the sixth floor. Once on the sixth floor, ring the door bell and you will be greeted by a member of staff who will direct you to whomever you have an appointment with that day.

Visiting our branch

HSBC the Netherlands is a corporate banking services branch. As such, we are unable to service queries or requests from retail customers concerning personal banking products related to other HSBC branches.

The following examples are common queries which we are unable to service at the Amsterdam Branch:

  • Loss of a debit/credit card
  • Making withdrawals/deposits
  • Transfers of funds between personal accounts
  • Opening a personal account
  • Applying for a personal loan
  • Notarisation of documentation
  • Legal or tax advice regarding personal banking

Retail customers may redirect such requests to their home entity or to the closest retail branches in France, Germany and the United Kingdom. Additionally, individuals may contact 0810180180 for general banking queries.

If you are unsure as to whether you query can be handled by the Amsterdam Branch, please call +31205671230 or send an email at HSBC.amsterdam@hsbc.com before visiting.

Complaints

If you have received unsatisfactory service or have an issue with a policy or process, please contact HSBC so that we may work to resolve the problem as quickly as possible.

nl.complaints@hsbc.com

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